Refund Policy
Your Order,
Our Promise.
We want you to love your Zafirah order. If something's not right, we're here to make it easy — free shipping and support across the UAE.
How to Start a Return
Four simple steps, start to refund.
Get Approved
We'll review your request and confirm eligibility.
Ship It Back
We'll send instructions on where to send your item.
Get Refunded
Once inspected and approved, your refund is processed.
Is Your Item Eligible?
Quick checklist before you send anything back.
To Qualify for a Return
- Same condition as received, unworn or unused
- Tags attached and in original packaging
- Receipt or proof of purchase included
- Return requested before sending the item back
Damages & Issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so we can evaluate it and make it right.
Non-Returnable Items
A few categories we're unable to accept back.
Perishable Goods
Food or consumablesCustom Products
Special orders or personalized itemsPersonal Care Goods
Opened beauty or hygiene itemsHazardous Materials
Flammable liquids or gasesSale Items
Discounted or promotional itemsGift Cards
Non-refundable, non-returnableProduct packaging may be updated periodically for branding, regulatory, or market reasons. Any updated packaging is reflected on the product page, and the latest images are shown where applicable.
A change in packaging does not mean a change in product quality or specification. All materials and features remain the same unless explicitly stated otherwise in the product description.
Want a Different Item?
Here's the fastest way to make a swap.
Return the item you have, and once it's accepted, place a new order for the item you'd rather have. It's quicker than waiting on an exchange to process.
WIDE
Delivery & Support Across the UAE
We ship free across the UAE and every return request is handled by our local support team. Reach out any time at orders@zafirah.com and we'll walk you through your options.
Once Your Return Is Approved
What happens after we receive your item.
Inspection
We'll notify you once we've received and inspected your return.Business Days
Approved refunds are issued to your original payment method.Still Waiting?
If more than 15 business days have passed, please reach out to us.Our support team is happy to help with anything related to your order or return.
orders@zafirah.comContact Support